Every question we've been asked.
Answered fully.
Ingredients, shipping, returns, formulation ethics. No vague responses. If you cannot find the answer here, email us at cs@bushandsalt.com.au and we will respond within one business day.
Products & Formulation
Most of our formulas are plant-based and vegan-friendly. We use Emu oil in one product (Renewal Body Scrub — Outback Botanica). All other formulas contain no beeswax, honey, lanolin, or animal-derived ingredients.
Our Nature & Calm collection is formulated specifically for sensitive, reactive, and delicate skin — including during pregnancy. It is entirely essential oil-free and fragrance-free.
Never. All Bush & Salt products are scented exclusively with pure essential oils and whole botanicals. We do not use synthetic fragrance compounds, parfum, or any artificial scent.
Our bath soaks and body scrubs have a 24-month shelf life from the date of manufacture, stored in a cool dry place out of direct sunlight. Our essential oils have a 12-month shelf life once opened.
Our Nature & Calm range has been reviewed by a consulting dermatologist for use on sensitive skin. Our other ranges use INCI-listed cosmetic-grade ingredients in established safe concentrations.
The four Bush & Salt collections each address a different skin and sensory need: Outback Botanica is invigorating and clarifying, built on Wattleseed, Eucalyptus , and Macadamia Oil. Harmony is an evening restoration ritual with Pink Clay and Kakadu Plum. Aurora Luxe targets morning radiance with Yellow Clay and Lemon Myrtle. Nature & Calm is essential-oil free for sensitive skin.
Bush & Salt formulas draw on a core range of Australian botanical and mineral ingredients, including Wattleseed (Acacia victoriae), Lemon Myrtle (Backhousia citriodora), Kakadu Plum (Terminalia ferdinandiana), Kunzea (Kunzea ambigua), Eucalyptus (Eucalyptus radiata), Macadamia Oil (Macadamia integrifolia), Australian Green, Yellow, and Pink Clays, Murray River Pink Salt, and Australian Sea Salt sourced from coastal regions.
Orders & Shipping
Standard shipping within Australia typically takes 3–7 business days. Express shipping (on orders over $80) takes 1–3 business days. We ship via Australia Post.
Yes — we ship to New Zealand, USA, UK, Canada, and most of Europe. International delivery takes 7–21 business days depending on destination. Duties and taxes may apply on arrival.
Orders placed before 12pm AEST on business days are typically dispatched the same day. Orders placed after 12pm or on weekends are dispatched the next business day.
We process orders quickly. Contact us at cs@bushandsalt.com.au as soon as possible — if your order has not yet been dispatched we will do our best to make changes or cancel.
Yes — you will receive an email with your Australia Post tracking number once your order is dispatched. You can track your parcel directly at auspost.com.au.
Returns & Our Guarantee
We offer a 30-day satisfaction guarantee on all orders. Contact us within 30 days of receiving your order and we'll make it right — exchange, store credit, or refund. No questions asked.
We are sorry to hear this. Please take a photo and email it to cs@bushandsalt.com.au within 7 days of delivery. We will send a replacement immediately at no cost.
Yes — gift recipients can exchange for store credit. They simply need to contact us at cs@bushandsalt.com.au with the order number. We handle it gracefully and without disclosing the original price.
For change-of-mind returns, the customer covers return postage. For damaged or incorrect items we cover all costs. We recommend using tracked postage for returns.
Ingredients & Sustainability
We do not test our products or ingredients on animals at any stage, and we require the same standard from our suppliers. Our formulations are cruelty-free.
We source Australian native botanicals — including Kakadu Plum, Lemon Myrtle, Wattleseed, Davidson Plum, and Finger Lime — from accredited Australian growers and suppliers. Our clays are exclusively sourced from Australian deposits, chosen for their purity, performance, and consistency.
Our formulations do not contain oxybenzone or octinoxate, the two compounds most associated with coral reef damage. We use mineral-based sunscreen agents in formulas that require UV protection.
We avoid crude palm oil and use only RSPO-certified sustainable palm derivatives where they appear at all. Several of our formulas are entirely palm-free.
Our primary packaging uses black recyclable PET jars and lids, selected for their durability, safety, and reduced environmental impact during transport. Our outer packaging is made from recycled and recyclable cardboard. We are continuously working toward reducing our footprint, with a long-term goal of eliminating unnecessary single-use materials wherever possible.
About Bush & Salt
Every Bush & Salt product is handcrafted in Canberra, Australia. We do not use contract manufacturers — every batch is formulated and produced in our own studio.
Bush & Salt is a reference to the two defining elements of the Australian landscape that appear throughout our formulations: native botanicals from the bush and mineral salts from our coastline. It's not just a name — it's the formula.
Our products are available exclusively through our online store. We don't operate a physical retail location. This keeps our overheads low and our prices honest.
Yes — we work with select spas, wellness studios, gift boutiques, and retreats. Email cs@bushandsalt.com.au with your business details and we will respond within 2 business days.
Subscribe to our newsletter — subscribers receive first access to new collections, exclusive bundle pricing, and occasional ritual notes from our team. You can also follow us on Instagram @bushandsalt.
All Bush & Salt products are made in a small workshop in Canberra, Australia — never outsourced. Every formula is developed and poured by the same team, with small-batch production ensuring consistent quality in every jar.
Still have questions?